Here we seek to answer all your questions.
If you need help finding what you're looking for, write to us !
To turn on your bike, press the "power" button on your display for 3 seconds. If the display does not turn on, remember to turn on your battery if it is Smart BMS.
For battery-operated lights, press the button located on the lights.
For lights that run on battery, depending on your display, follow the instructions below:
It is located either on the head tube or below the bottom bracket.
Head to our accessories page to find different accessories, such as helmets, mirrors, locks, smartphone holders, storage bags, baskets, and tarpaulins.
To find the right bike size for you, here is an indicative table :
For XS sizes, we have a dedicated model, the FACELIA, with a 39 cm frame and 24" wheels.
The achievable distance depends on your battery's capacity and its charge level. The latter decreases more or less quickly depending on the level of assistance used, the type of user, and the riding conditions (gradient, wind, terrain, temperature...).
The battery is a consumable component with a limited lifespan; eventually, its capacity and performance are reduced and must be replaced. The age of the battery can therefore contribute to changes in the performance of the eBike.
To see your estimated range, you can install our myNEOMOUV application, which can be connected to your bike (Only compatible with certain models).
Press the "power" button briefly and hold the "-" button for a few seconds.
Hold the "+" and "-" buttons simultaneously to access the settings. Choose "Display Setting" and validate by pressing the power button. Press on "+" and "-" to "Toggle Units". Once switched, head to the exit and press the power button one final time.
Please find all the documents corresponding to your bike in the Documents tab of our website.
We developed the app for Android and iOS (Apple) operating systems.
You can connect the app to all "connected" NEOMOUV bikes with no limit on the number.
Connect Bluetooth to your phone, turn on your bike's display, and tap "connect my bike".
With myNEOMOUV you can:
To find one of our 600 distributors, go here and enter your postal code.
We accept payments in credit cards, 100% secure. You can also pay in 3 or 4 instalments free of charge.
You can benefit from regional and national aid. You will find the certificate of conformity necessary for the constitution of your file on our website. To learn more about aids near you, it's here.
In France, you can insure your bike with our partner Qover: a package + 24/24 assistance or a package + 24/24 assistance + material damage. Via this link or with the promo code NEOMOUV15, you get 15% discount every year.
Delivery is free everywhere in metropolitan France and the mainland UK.
You can have your bike delivered to one of our 600 distributors, who will prepare your bike and give you the first tips for use.
If you require after-sales service/maintenance, you can go to one of our 600 distributors. To find the one closest to you, it's here.
After registering your bike on our website, you will have access to the extent of the guarantees for your bike. The warranty is two years, excluding wear-and-tear parts (brake discs, pads, tires, etc.). For the frame, the warranty is five years.
Like any mechanical component, a bicycle undergoes high stresses and wears out. Different materials and components can react differently to wear or fatigue. If the life of a component has been exceeded, it can fail, potentially injuring the rider. Cracks, scratches and discolourations in areas under high stress indicate that the component has exceeded its service life and needs to be replaced. During a professional service, the mechanic will assess these parts and advise on any potential issues that may occur if not dealt with.
Apart from annual servicing, you should check some components more regularly:
Because of its weight and inertia from the motor, ensure you leave a greater distance for breaking, especially in slippery conditions.
To better preserve your bike, maintain it regularly:
When cleaning your bike, remember to rinse and dry the different parts of the bike to remove standing water, thus avoiding early risks of corrosion.
Lubricate the chain lightly and regularly (about once a month).
Do not use lubricant on rim surfaces, tires and front and rear brake pads.
The maintenance of an electric bike is essential to guarantee its longevity as much as possible
If you do not use your bike for a while, it is best to remove the battery, recharge it (every two months) and then store it in a cool, dry place at room temperature, away from moisture.
Store your bike inside.
Make sure never to leave your battery completely discharged for periods longer than three days.
Caution: In case of too infrequent use of the battery (1 time every two months only), the battery's capacity will decrease much faster than in regular use. A battery's energy comes from a chemical reaction, which needs to be activated regularly enough to maintain its efficiency.
Warning: For your safety, it is forbidden to open the charger (risk of electric shock). For your protection, carefully read the information on the label on the back of the charger. Contact your authorised NEOMOUV distributor for any failure on the charger.
It requires no special maintenance on your part and has a 2-year manufacturer's warranty. However, we advise you to have it serviced by an authorised distributor.
Caution: Although designed to resist water, we do not recommend cleaning it with a high-pressure jet.
NEOMOUV is a partner of the COREPILE and ECO-SYSTEMES organisations allowing its customers efficient and safe recycling of batteries and electrical and electronic waste. We are also proud to be part of the cycle industry's commitment to sustainable packaging, and NEOMOUV was one of the first companies to sign this commitment.